Refund and Returns Policy – Effective Date: January 7, 2025

At SnapshotSuri, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy explains how you can return items and request a refund.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund, exchange, or store credit. To be eligible for a return:

  • The item must be unused, in the original packaging, and in resalable condition.
  • The return request must be made within 30 days of the date of purchase or delivery.
  • Personalized items or special orders are not eligible for returns unless defective or damaged.

2. Non-Returnable Items

Certain items are non-returnable due to health, safety, and hygiene reasons:

  • Opened or used baby clothing and accessories.
  • Baby food, formula, or consumable items.
  • Gift cards or promotional items.

3. How to Return an Item

To initiate a return:

  1. Contact our Customer Support team at info@snapshotsuri.com or call (630) 466-2656 with your order number and details about the item you wish to return.
  2. You will receive a Return Merchandise Authorization (RMA) number and return instructions.
  3. Securely package the item in its original packaging and include a copy of the receipt or order confirmation.
  4. Ship the return item to the address provided. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or our error.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved:

  • Refunds will be processed to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).
  • If you opted for an exchange, we will ship your replacement item after processing the return.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact us immediately upon receipt of the item (within 7 days) with photos of the damage or defect.
  • We will arrange for a return or exchange at no additional cost to you.
  • If the product is found to be defective, you will receive a full refund, including shipping costs.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same return process above and place a new order for the replacement item.

7. Refunds to Gift Recipients

If you are returning an item purchased as a gift, the refund will be issued to the original purchaser’s account. If you prefer a store credit, please let us know when initiating the return.

8. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:

  • Email: info@snapshotsuri.com
  • Phone: (630) 466-2656
  • Address: 623 Birch St, Sugar Grove, Illinois (IL), 60554, United States

Thank you for shopping with SnapshotSuri! We strive to make every customer’s experience positive and rewarding. If you are not fully satisfied with your purchase, please reach out, and we will do our best to resolve the issue.